Speaking skills The speaker's personality and behavior are first expressed through his voice: when happy, sad, or angry, the voice conveys clearly to the listener. Thus, when speaking, one must put aside all personal worries, focus on conveying effective content, and demonstrate behavior that makes a good impression.
A good speaker knows how to start a conversation and how to manage the flow of information appropriately. Speaking techniques are grouped into five Cs:
- Courteous: polite, courteous.
- Correct: correct, without error.
- Clear: clear
- Complete: full, complete.
- Concise: concise.
Writing skills
Writing is also considered a means of expressing personality. Compared to spoken communication which uses instructions according to the five Cs, written communication uses up to seven Cs and the order of the Cs is also different:
- Clear: clear meaning, clear words, not misleading.
- Concise: brief, straight to the point, should condense the necessary points
- Correct: accurate, without errors, especially numbers, dates, etc.
- Complete: full, complete, not omitted.
- Cousistently: requires consistency between parts of the writing sample.
- Courteous: polite, courteous, showing mutual respect.
- Cautious: requires careful consideration, shows maturity.
Questioning skills
Use questions to gather information
- Make providing information fun.
- Let's start with a question to answer.
- Question types:
+ Questions have a tight structure, high structure: Direct - indirect - blocking.
+ Low-structure, loose questions: Suggestive – transitional – clarifying the issue.
Using questions for other purposes
- Contact question: Raise a secondary, common issue…
- Probing questions: Probing, getting out of a deadlock.
- Braking question: Slow down the subject's speaking rate.
- The closing question: “Is it done?”
- Opinion gathering question: “In your opinion…?”
- Confirmation question: “Did you notice that….?”
- Multiple choice question: “Do you want the blue one or the red one?”
- Opposing question: “Is it possible that a product with such a famous brand name like this will break quickly?”
- Question instead of statement: “Surely you don't think this thing will break quickly?”
- Don't ask difficult questions!
